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FREQUENTLY ASKED QUESTIONS

  • WHAT ARE FIKASOAPS ALL ABOUT?
    We believe in spreading goodness for your skin everyday. Our purposeful products are artfully handcrafted with natural, premium ingredients that cleanse and nourish the body while inspiring self-care and self-love. We believe in bringing the best quality barsoaps which are not only beneficial to your skin but sustainable for our planet.
  • WHERE IS FIKASOAPS BASED?
    fikasoaps is an indian homegrown brands. All our products are ethically sourced from India. Our studio is based out of Mumbai.
  • WHAT DOES FIKA MEAN & HOW DO WE PRONOUNCE IT?
    fika:" a moment to slow down and appriciate the good things in life". Say it: (fi:ka)
  • SOAP & SKINCARE CERTIFICATIONS
    fika soaps are lab - tested & certified safe for skin. Our partner lab: QSS Labs PLOT NO.70, SECTOR 19A VASHI, NAVI MUMBAI - 400705 www.qssindia.co.in View Soap Certificate View Lotion Bar Certificate View Test Report for Lip Butter
  • CAN I EDIT MY ORDER ONCE ITS PLACED?
    please contact fikasoaps@gmail.com for assistance.
  • HOW DO I CANCEL MY ORDER?
    Please contact fikasoaps@gmail.com for assistance.
  • WHAT IF MY ORDER ARRIVES DAMAGED?
    Please contact fikasoaps@gmail.com for assistance.
  • WHEN CAN I EXPECT TO RECEIVE MY ORDER?
    Most orders ship within 3-4 business days, however, delivery delays are expected during holiday & festival season.
  • HOW LONG DOES IT TAKE FOR MY ORDER TO BE PROCESSED?
    Most orders are processed within 2-4 business days (we do not ship on weekends or holidays). For questions related to your order or inquiry please email us on fikasoaps@gmail.com.
  • WHAT IS YOUR RETURN POLICY?
    We have a 100% satisfaction guaranteed policy and we stand behind every product we sell. - If you are not completely satisfied with your purchase, you can return it for a replacement or refund. - Returns are accepted at any time within 15 days of receipt. - For more details you can e mail us on fikasoaps@gmail.com. - All returns will be credited back to the original form of payment minus shipping costs. Return shipping costs are the responsibility of the customer.
  • WHERE DO YOU SHIP?
    We ship our products pan india, and to selected countries.
  • WHEN WILL I GET MY ORDER?
    We make every effort to ship your order as soon as possible. Our minimum shipping time is 0 - 10 days. Once your order is shipped, we will provide the tracking details via email. Usually, the delivery of the order is between 5 - 7 days, once your order is shipped. International Orders take 10 - 15 days, once your order is shipped.
  • DO YOU SHIP INTERNATIONALLY?
    Yes we ship to selected countries currently. International Orders will take anywhere between 10 - 15 days, post dispatch. For more details please email on support@fikasoaps.com
  • DO YOU TAKE BULK ORDERS?
    For wholesale supply & bulk inquiries please email us on fikasoap@gmail.com or fill out our inquiry form.
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